For the members with current debts on record. We have been sending debt letters to our members in order to resolve the issue at the lowest level, however, we have not seen many replies. This is likely due to our office having outdated personal contact information. However, for those who did receive the letters and have not taken action, we encourage that you contact us immediately. We have taken a new approach which may cause a disciplinary action for those members who have not attempted to pay the debt or set a payment plan for it. Some members may not be aware that they have a debt, therefore read all mail from finance carefully and take action when required.